Frequently Asked Questions
We hope your questions will be answered within these FAQs. If your question is not here, then please get in touch with us at ambassadors@wrexham.gov.uk and we will be happy to help.
Who can become an official Wrexham Ambassador?
- If you work in tourism or hospitality
- If you work with visitors
- If you live in the area
- If you study in the area
Anyone with an interest in the scheme or wishes to deepen their knowledge on all that makes Wrexham a special place are welcome to participate and become an Ambassador. However, if you are part of the “This is Wrexham” tourism partnership – undertaking these modules (to a bronze level) is mandatory.
What are the online training modules?
We have produced a range of free interactive online training modules to increase knowledge about Wrexham County Borough.
We have produced modules on different themes to allow you flexibility in completing all modules or just those relevant to you. The modules are a mix of text, images and films. The first 3 modules are:
1. This is Wrexham
2. Outdoors & Attractions
3. World Heritage Site
Some of the future modules being developed in 2023 will include topics such as food & drink, history & heritage, sport in Wrexham, UK City of Culture bid 2029 and others.
These modules will be released from mid-September to the end of March 2024.
Are any of the modules mandatory?
Yes, you must complete the ‘This is Wrexham’, ‘Outdoors & Attractions’ and the ‘World Heritage Site’ modules to achieve a bronze ambassador level before attempting any others. You will need to reach six completed modules for a silver award and 9+ for a gold award.
Will the modules be assessed?
Yes, basic testing to confirm your learning will take place throughout the modules. The ‘pass’ score is 80%. There will be opportunities to re-take any of the modules.
How long will it take to complete each module?
On average, each module will take approximately 30 minutes to complete (although some maybe slightly shorter/longer).
Are the modules available in Welsh and English?
All the modules will be available in Welsh and English.
Please be sure you complete the whole course in the language of your choice, because we cannot guarantee to keep your scores if you swap languages.
Will there be any promotional materials available for completing the modules / becoming a Wrexham Ambassador?
Yes, the following are available for free –
- Certificates (bronze level upwards)
- Stickers for doors and windows
- Wrexham Ambassador branding available on request for use in your marketing materials
Will the modules be updated or new ones introduced?
Yes – modules will be updated as and when required. New modules will be introduced as required. The system will notify users when a module has been updated and if any new content has been uploaded.
Will any other online resources be available?
Yes – the website has a ‘Resources’ section where you can find a whole host of useful information and links to complement the modules.
